Firetruck Rescue Jam Terms of Service

Effective date: 25 October 2026

Important. These Terms contain a binding arbitration agreement and a class-action waiver in Section 12. They affect how disputes are resolved. You can opt out within 30 days (Section 12.4). Purchases of Virtual Items are final unless the law or Google Play's refund policy says otherwise.

These Terms apply between you and Dyumn Tech Private Limited, an Indian private limited company with its registered office at 101, D Definity Premises Co-operative Society Limited, Survey No. 95, Hissa No. CTS No. 364, Jayprakash Road No. 01, Goregaon East, Mumbai, Maharashtra, India – 400063 ("the Company", "we", "us"). They govern your use of our Android game Firetruck Rescue Jam and related support ("the Services"). By using the Services you accept these Terms. Our Privacy Policy (https://firetruckjam.virbhumi.com/privacy-policy.html) explains how we handle data.

1. Definitions

• Game Content: everything in the game, including levels, features, Virtual Items, artwork, characters, animations and sounds, free or paid.
• Virtual Items: in-game coins, hearts, helpers and similar items, whether bought or earned.

2. Eligibility

• You must be at least 13 years old, or the minimum legal age in your country if higher, and have legal capacity to agree to these Terms.
• If you are under the age of majority, a parent or guardian must agree to these Terms for you and approve purchases.
• The Services are offered through Google Play in India, the United States and other countries. You are responsible for following the laws where you live.

3. No account; your save is on your device

• There is no account, sign-in or cloud save.
• Your progress, coins, hearts, helpers, purchase records and settings are saved only on your device.
• If you uninstall the game, use Settings → "Clear all data", or lose the device, the save is lost. Coins, earned items and purchased items cannot be recovered or moved to another device.
• You are responsible for your device and its security.

4. Licence

We give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and play the game on your Android device for personal, non-commercial use. We and our licensors own all rights in the Services and Game Content. You may not:

• copy, modify, sell, rent, lease or distribute the Services,
• reverse engineer, decompile or extract source code, except where the law allows it,
• remove notices or security features,
• use the Services commercially.

All rights not granted are reserved.

5. Virtual Items and purchases

• Licence only. Virtual Items are a limited licence to use them in the game. They are not property, have no cash value, cannot be sold, traded or transferred, and are not redeemable for money.
• Used up when bought. A purchase gives coins and helpers that go straight into your save. There are no subscriptions and no paid random rewards. Chests in the game are earned and their contents are fixed.
• What we sell. One-time payments through Google Play: a Starter Pack (fixed contents, offered once per save), coin packs and Remove Ads.
• Remove Ads. A one-time purchase that removes full-screen ads between levels. Optional rewarded ads stay. It is tied to your Google account and can be restored on the same Google account with Restore purchases in the shop. If Google refunds it, it turns off. Coins and other Virtual Items are not restorable.
• Payment. Google Play processes payment under its own terms. We receive only the purchase receipt, which the game checks on your device.
• Final. Purchases are final and non-refundable except where the law or Google Play's refund policy requires otherwise. Refund requests go through Google Play. Delivery starts immediately on purchase, and you give up any right of cancellation once it starts, to the extent the law allows.
• Loss. Virtual Items are lost with the device save (uninstall or Clear all data) and we cannot restore them.
• Changes. We may change prices, balance or remove Virtual Items or Game Content, and change how they work.

6. Code of conduct

You agree not to:

• cheat, hack, or use bots, mods, or any tool that changes the game or its data,
• tamper with purchases or ads, including fake receipts or fake ad views,
• interfere with the Services or their security,
• break the law, or harm others, through the Services.

We may suspend or end your right to use the Services if you break these Terms.

7. Ads

• The game shows ads from Google AdMob: full-screen ads between levels, and rewarded video ads you choose to watch. Remove Ads removes the full-screen ads only. Ad formats, frequency and placement may change.
• Ads are filtered for a teen audience. We do not control and are not responsible for advertisers' content or products. Dealings with advertisers are between you and them.
• Ads may sometimes be unavailable.

8. Support emails

If you email us, you allow us to use what you send only to answer you, fix problems and improve the Services. The game has no chat or other user content.

9. Updates and sunset

• We may update, change or stop any part of the Services at any time. You may need to install updates to keep playing.
• If we stop offering the Services, your right to use them ends. Unless the law says otherwise, we do not owe refunds or compensation.
• We will make commercially reasonable efforts to give reasonable notice before shutting the game down.

10. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a purpose, non-infringement, and that the Services will be uninterrupted, error-free or free of harmful code. Nothing here limits rights you have under mandatory consumer law.

11. Limitation of liability

• To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, Virtual Items, profits or goodwill.
• Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or INR 1,000 (or the equivalent in your currency). Some jurisdictions do not allow these limits; they apply only to the extent permitted.
• Nothing excludes liability that cannot be excluded by law, such as for fraud, or for death or personal injury caused by negligence.

12. Dispute resolution and arbitration

12.1 Talk first. Email grievance@virbhumi.com with a description of the problem. We will try to resolve it within 30 days.

12.2 Binding arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or the Services will be settled by binding arbitration under the Arbitration and Conciliation Act, 1996. There will be a sole arbitrator appointed under that Act. The sole arbitrator is appointed by agreement, failing which under Section 11 of the Act. Nothing here stops you filing a complaint before a consumer commission under the Consumer Protection Act, 2019 where that right cannot be waived. The seat and venue are Mumbai, India. The language is English. The award is final and binding.

12.3 Individual claims only; class waiver. Claims must be brought individually. You waive any right to bring or join a class action, class arbitration or representative action.

12.4 30-day opt-out. You may opt out of this arbitration agreement and class waiver within 30 days of first accepting these Terms. Email grievance@virbhumi.com with the subject "Arbitration opt-out" and your name. If you opt out, Section 13 applies to disputes.

12.5 Exceptions. Either party may bring an individual claim in small-claims court if eligible, and may seek urgent court relief to protect intellectual property or confidential information.

12.6 Costs. Each side bears its own costs. The arbitrator shares fees as the Act and applicable law allow.

12.7 Changes. If we change this Section 12, the change does not apply to disputes that began before it.

13. Governing law and venue

• These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to Section 12, the courts at Mumbai, India have exclusive jurisdiction.
• This does not take away consumer protections of your country of residence that cannot be waived by agreement.
• For US residents, the agreement to arbitrate is governed as to recognition and enforcement by the New York Convention and Chapter 2 of the Federal Arbitration Act.

14. Changes to these Terms

We may change these Terms by posting the new version at https://firetruckjam.virbhumi.com/terms-of-service.html with a new effective date. If a change is significant, we will tell you in the game. If you keep using the Services after a change, you accept it. If you do not agree, stop using the Services and uninstall the game.

15. Notices and contact

Support: Settings → "Contact us" in the game, or grievance@virbhumi.com. Notices to the Company must be in writing to:

Dyumn Tech Private Limited, Attn: Grievance Officer (Mr. Kamal Upadhyay), 101, D Definity Premises Co-operative Society Limited, Survey No. 95, Hissa No. CTS No. 364, Jayprakash Road No. 01, Goregaon East, Mumbai, Maharashtra, India – 400063. Email: grievance@virbhumi.com.

We may notify you in the game or by other reasonable means.

16. General

• Severability: if part of these Terms is unenforceable, the rest stays in force.
• Assignment: we may assign these Terms. You may not without our written consent.
• Entire agreement: these Terms and the Privacy Policy are the whole agreement between us about the Services.
• No waiver: if we do not enforce a right, we do not give it up.
• Force majeure: we are not liable for delays caused by events outside our reasonable control.
• Sanctions: you may not use the Services where doing so would break export or sanctions laws.
• Language: the English version of these Terms controls.
• Google Play: Google Play's terms apply to your downloads and purchases. Google is not a party to these Terms and is not responsible for the Services.